Anaplan support

Your one-stop
Anaplan-DNA expert support partner

Founded by ex-Anaplanners, including customer care professionals, Valuemont is committed to offering you a complete range of premium-quality Anaplan support services delivered by our multi-functional expert team.

We support Anaplan customers of any size and complexity, including the global ones - and with any use case.

Get in touch

We've been helping various Anaplan customers for more than 10 years now, and there’s not much we haven’t seen, or haven't been able to improve.

Support Services

We provide a complete set of services addressing any support & development need

Express Health Check

A bird's-eye evaluation of how your models are performing against Anaplan's best practices. We look at all critical components affecting health, performance, and UX, and develop your Individual Care Plan (ICP) targeting improvements.

Assigned Valuemont Care Professional

Your day-to-day dedicated Anaplan support professional responsible for the execution of your Individual Care Plan and expert allocation.

Anaplan HelpDesk

JIRA-based Help Desk covering all model-specific support requests and questions. Includes weekly status meetings led by our Care Professional.

Model Performance & Capacity review/optimization

We leave no stone unturned to make your model(s) a top performer - and can handle very complex issues.

Enhancements implementation

We develop, test, and implement any type of model enhancement down the road, while ensuring uncompromised performance.

Anaplan New Features Introduction/Implementation

We help you understand Anaplan's roadmap, never miss new releases, and make informed decisions on what you need to adopt.

User Experience Review & Optimization

Led by UX Professionals, our team helps with making your Anaplan users (incl. executives) feel at home on the platform. It can be a single dashboard or entire application, and we as well migrate customers to New UX.

Integrations development/optimization

We can assist you with BOTH Anaplan and other system-side integrations (be it ERP, CRM, datalake, or hard nut file). It is sometimes an end-to-end responsibility that works best.

End User & Champion (CoE) training & development

From end user and champion training and certification assistance to professional CoE development - our trainers and CoE professionals take care of this critical success component of your Anaplan journey.

Anaplan Support Packages

We will evaluate your current Anaplan landscape, your existing Anaplan team, and your support requirements and help you select (or configure) the right package for the job.

Each package includes ALL currently offered support services and access to the entire expert team. Additional support hours can be purchased at the applicable universal rate.

STARTER
Contract min. 1 year

40 hours per month

You have only recently started your journey with Anaplan or have a moderate landscape of up to 2-3 well-performing models with a handful of users.
You require reliable solution-specific support including enhancements implementation and
a solid team to help you build and execute your roadmap.

Order package

EXTENDED
Contract min. 1 year

80 hours per month

You have a complex and mature Anaplan landscape with various LoBs, use cases, or geos,
a significant user population to support or plan for its substantial and rapid growth.
You may need to adequately address performance, capacity, or value-for-money issues to continue your journey with Anaplan successfully.

Order package

CUSTOM
Contract min. 1 year

Custom

Your truly tailored support plan addressing any possible level of scale, complexity, growth plans, or compliance requirements, including global Anaplan customers. Contact us to discuss.

Order package

Who and What we support

Any Anaplan client

Midmarket, Enterprise and Global Anaplan customers in any industry. We also understand what a Hypergrowth customer is and wants.

Any complexity

You may have a single compact model or a global Anaplan landscape. And we help you scale as you grow.

All LoBs and use cases

Do you own a couple of use cases in just Finance, or are already a Connected Planning customer? We can handle it all.

All Anaplan roles

We primarily focus on supporting internal Anaplan champions but as well work with all types of end users (including executives) and IT organization.

The entire Anaplan functionality

Including relatively complex and low-adoption ones like Optimizer or Workflow.

Anaplan Applications customers

If you run an Anaplan Application, we have relevant experience, know Applications Team, and can add to the value you're getting from the Applications Support.

Valuemont Expert Team

We never throw 'residual' resources on a support job. You'll be taken care of by your dedicated Support Professional and will have access to our carefully selected global network of 100+ Anaplan, business, and integration experts.

Each support package provides access to the entire expert team at an attractive universal rate. That is, if we decide you need not an SA but a Master Anaplanner for your task, you are getting this person at a same rate.

Anaplan professionals
Our selection of an experienced Model Builders, Solution Architects, and Master Anaplanners.
UX/UI Designers
Not an 'Anaplan folk building dashboards' but a profile expert in user (incl. executive) experience who understands how your user interface must look like to be properly adopted and loved.
Integration Experts
Both Anaplan (DataHub & API) and other-end integration and data experts able to develop and maintain data interface of any complexity.
Trainers
Qualified end-user and champion (Anaplaner) trainers. If needed, we can help you with the Anaplaner hiring, too.
Industry & LoB Experts
We apply these experts in case you need help/advice with the 'parallel enhahncement' of a particular business process. Never hurts to understand your business, anyway.
CoE experts
Are you thinking of developing your professional, SLA and value-driven in-house Anaplan CoE? We're connected to dedicated experts who were doing this for elite global Anaplan customers.

Vienna, Austria
Ungargasse 37, A-1030

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Made by Olga Lukina

Ksenia Erokhova
Head of Customer Care

Vienna, Austria
Ungargasse 37, A-1030

Submit

Made by Olga Lukina

Ksenia Erokhova
Head of Customer Care